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Level 1 Award in Customer Service

This qualification has been written to prepare learners for employment. It also supports learners who are new to the customer service sector and wish to improve their knowledge of this area, resulting in the achievement of a nationally recognised qualification.

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Requirements

Where This Will Lead

Earned Qualifications

Min Entry Age

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Delivery

Classroom Based Learning

Credit Value

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Funding

Adult Education Budget

Duration

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TQT ?Total Qualification Time

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GLH ?Guided Learning Hours

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Level

Level 1

Location

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Sector

Customer Service

Qualification Type

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Region

Staffordshire

Awarding Body

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This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.

This qualification has been written to prepare learners for employment. It also supports learners who are new to the customer service sector and wish to improve their knowledge of this area, resulting in the achievement of a nationally recognised qualification.

Topics include:

  • delivering good customer service
  • different communication methods
  • good customer service in line with organisational procedures
  • effectively deal with customer queries, problems and complaints

Additional information

Delivery

Classroom Based Learning

Level

Level 1

Region

Staffordshire

Sector

Customer Service

Helping you to make decisions on learning, training and work at all stages in your career

Things that affect your choices, for example, skills and experience, money and housing, personal issues such as health, relationships and discrimination.

If you need career advice and support before, during or after you’ve completed your course, our trained advisors can help by providing you with in-depth career information, advice and guidance to make sure you make the right informed choices.

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