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This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification. The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments
To register for this qualification, learners are required to be aged 14 years or above.
This assessment can also identify and recognise prior learning and experience, where appropriate. It is advised that learners have Level 1 English before enrolling onto this course.
On successful completion of this qualification, learners may wish to continue their development by
undertaking one of the following qualifications:
• Highfield Level 2 Diploma in Customer Service
• Highfield Level 2 Diploma for Customer Service Practitioners
• Highfield Level 3 Diploma in Customer Service
• Customer Service Practitioner Apprenticeship
Level 2 Certificate in Customer Service
16
Classroom Based Learning
13
Adult Education Budget
Three to six months
130 hours
115 hours
Level 2
Pathway SkillsZone Burslem
Customer Service
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Staffordshire
HABC
This qualification is aimed at learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.
The qualification provides learners with the knowledge and understanding in customer service for learners who deal, or intend to deal, with customers on a daily basis as part of their job role and is applicable to a variety of work environments.
The objective of this Level 2 Certificate in Customer Service qualification is to prepare learners for employment and support learners who are new to the customer service sector and wish to improve their knowledge of this area resulting in the achievement of a nationally recognised qualification.
Topics include:
This qualification is assessed through the completion of a portfolio of evidence that will also be internally quality assured by the centre.
On successful completion of this qualification, learners may wish to continue their development by undertaking a higher-level customer service based qualification or apprenticeship programme.
| Delivery | Classroom Based Learning |
|---|---|
| Level | Level 2 |
| Location | Pathway SkillsZone Burslem |
| Region | Staffordshire |
| Awarding Body | HABC |
| Duration | Three to six months |
| Funding Type | Adult Education Budget |
| Credit Value | 13 |
| Minimum Entry Age | 16 |
| Sector | Customer Service |
| GLH | 115 |
| TQT | 130 |
| Aim Reference | 600/5472/4 |
Things that affect your choices, for example, skills and experience, money and housing, personal issues such as health, relationships and discrimination.
If you need career advice and support before, during or after you’ve completed your course, our trained advisors can help by providing you with in-depth career information, advice and guidance to make sure you make the right informed choices.
