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This qualification is designed to provide learners with the knowledge, skills and understanding to work in a customer service role within any sector or industry.
Learners registered on this qualification should not undertake another qualification at the same level with
the same or a similar title, as duplication of learning may affect funding eligibility.
learners should be aged 16 or above to undertake this qualification.
Learners who achieve this qualification could progress to:
• Level 3 Certificate in Principles of Customer Service
• Level 3 Diploma for Business Administrators
• Level 3 Diploma in Management Skills and Knowledge
Level 2 Diploma in Customer Service Skills
16
Classroom Based Learning
57
Advanced Learner Loan
Invalid return type specified.
375 hours
205 hours
Level 2
Pathway SkillsZone Burslem
Customer Service
Invalid return type specified.
Staffordshire
NCFE
This qualification is designed to provide learners with the knowledge, skills and understanding to work in a customer service role within any sector or industry.
The qualification will support learners completing the Customer Service Practitioner Apprenticeship Standard. The qualification can also be used as a stand-alone qualification for those learners wishing to gain a qualification in customer service.
| Funding Type | Advanced Learner Loan |
|---|---|
| Delivery | Classroom Based Learning |
| Location | Pathway SkillsZone Burslem |
| Region | Staffordshire |
| Awarding Body | NCFE |
| Level | Level 2 |
| Minimum Entry Age | 16 |
| Sector | Customer Service |
Things that affect your choices, for example, skills and experience, money and housing, personal issues such as health, relationships and discrimination.
If you need career advice and support before, during or after you’ve completed your course, our trained advisors can help by providing you with in-depth career information, advice and guidance to make sure you make the right informed choices.
